General Terms and Conditions

a. "Agreement" means the Quotation, these Terms and Conditions, and any Service Schedule that applies to the job.

b. "Customer", "you" or "your" means anyone who books, uses or pays for our Services.

c. "Services" means all services we provide, including local moving, international relocation, office and commercial moving, furniture moving, piano and specialist item moving, packing and unpacking, disposal, logistics, storage and warehousing, luggage storage, and any related services.

d. "Goods" means all items we handle, pack, move or store for you.

e. "Premises" means the address where Goods are collected from and the address where they are delivered to, in Singapore or overseas.

f. "Representatives" means our employees, subcontractors, and overseas agents and partners.

g. "Service Schedule" means a separate document setting out the inclusions, exclusions and specific terms for a type of service.

h. "Parties" means the Company and the Customer.

i. "Working Day" means Monday to Friday, excluding Singapore public holidays.

a. The Agreement is formed when you accept our Quotation. Acceptance can be by signing the Quotation, confirming by email or WhatsApp, or paying the deposit.

b. If documents in the Agreement conflict, they apply in this order: (1) the Quotation, (2) the Service Schedule, (3) these Terms and Conditions.

c. We may update these Terms and Conditions from time to time. The version in force on the date of your Quotation applies to your job.

a. Quotations are open for acceptance for 30 calendar days from the date issued, unless stated otherwise on the Quotation.

b. Quotations are based on the site survey and the information you give us. If the volume, access, floor level, distance or scope turns out to be different, we may revise the price.

c. We may correct any mistakes or omissions in a Quotation at any time.

d. Prices exclude GST unless stated. GST is charged at the prevailing rate.

a. Moving and storage dates are booked on a first-come, first-served basis, subject to availability.

b. A booking is confirmed only when we send an acknowledgement receipt after receiving a deposit of 50% of the total cost, unless the Quotation states otherwise.

a. You must give at least 5 Working Days' written notice to reschedule or cancel.

b. If you cancel or reschedule with less than 5 Working Days' notice, a fee of 50% of the total charges applies.

c. If you cancel or reschedule with less than 48 hours' notice, or our crew is turned away on the day, a fee of 100% of the total charges applies.

d. Costs we have already paid on your behalf, such as permits, crates, freight bookings and materials, are payable in all cases.

a. We accept bank transfer (including PayNow) and credit card (Visa and Mastercard). Credit card payments are subject to a processing fee. We do not accept cash.

b. Unless the Agreement states otherwise, the balance is due on the day the job is completed, or within 3 Working Days if we agree in writing.

c. Storage charges are payable monthly in advance.

d. Late payment carries interest on the overdue amount at the rate stated on the invoice. You must also pay our reasonable costs of recovering the debt, including legal fees.

e. You may not hold back payment because of a claim or dispute. Claims are handled separately under Clause 13.

a. Unless agreed in writing, we may refuse to handle, move or store any dangerous or hazardous items, items worth more than SGD 5,000, and the following restricted items: antiques, paintings, sculptures, works of art, bulk cargo, bag cargo (unless in containers), branded or designer goods and watches, cash, gold, bullion, negotiable instruments, jewellery, precious metals, ceramics, porcelain, pottery, sanitary ware, tiles, lighting, mirrors, cigarettes, tobacco, containers as cargo, electronics and semiconductor components, frozen food, cargo needing refrigeration, liquor, livestock, military equipment, ammunition, explosives, logs, plywood, timber, vehicles, raw cotton and asbestos.

b. Unless agreed in writing, we are not responsible for any loss of or damage to restricted items.

c. You must not give us any item that is illegal to possess or transport, or that needs a permit you have not obtained. You are responsible for any fines, costs or claims that result.

a. Extra charges apply for items not on the Quotation, handyman services, dismantling and assembly of complex furniture (such as sliding wardrobes, storage bed frames and bunk beds), and other services not stated in the Quotation.

b. Where there is no lift, or truck access is poor, extra fees apply for carrying by stairs or over long distances, depending on the time and manpower needed.

c. Work outside normal working hours, on weekends or on public holidays is charged at the surcharge rate in the Quotation.

a. Unpacking – limited to placing items on flat surfaces such as tables or countertops. We do not arrange items in cabinets, wardrobes or shelves.

b. Furniture assembly – basic assembly only. Complex or custom furniture may cost extra.

c. Disposal – charges may apply for disposing of unwanted bulky items. We do not dispose of other types of waste.

d. Waiting time – extra charges may apply for delays caused by you or your building, such as access issues, permits or no one being at the Premises.

a. Building permits and access – you must arrange any permits, approvals, lift bookings and deposits needed by building management at both Premises. We are not responsible for getting vehicles cleared by building management.

b. Parking – parking and ERP charges are added to your bill.

c. Accurate information – you must tell us before the job about any fragile, heavy, oversized or high-value items.

d. Appliances and fittings – you must disconnect, empty and drain appliances (such as washing machines and fridges) before we arrive, unless this is in the Quotation. Electrical, plumbing and gas work is not included.

e. Owner-packed items – if you pack items yourself, we are not responsible for damage to the contents unless the box itself shows outside damage caused by us.

f. Being present – you or your representative must be at both Premises to direct our crew and check that nothing is left behind.

a. You are responsible for any loss, damage or costs caused by your own actions or by not following these Terms and Conditions. If we or our Representatives face a claim or cost because of this, you agree to cover it.

b. We are liable only for loss or damage caused by our negligence while the Goods are in our care. Unless your Goods are covered by third-party insurance, our maximum liability is SGD 100 per move.

c. We are not liable for:

1. Damage that existed before the move, or normal wear and tear.

2. Mechanical, electrical or electronic faults, unless there is visible outside damage caused by us.

3. Damage to particleboard, MDF or flat-pack furniture from dismantling and reassembly.

4. Items packed or prepared by you or your contractors.

5. Loss of data, software or settings on any device.

6. Damage caused by the nature of the Goods, such as fragility, rust, mould, pests, or changes in temperature or humidity.

7. Loss of business, profit or revenue, or any indirect loss.

d. Nothing in these Terms and Conditions limits our liability for death or personal injury caused by our negligence.

a. Where your Goods are covered by third-party insurance, claims are handled according to the insurer's terms and conditions.

b. Where no insurance is taken, the limit in Clause 11 and the claims process in Clause 13 apply.

a. You must note any visible loss or damage on the delivery or job completion form before our crew leaves.

b. Where no third-party insurance is taken, a written claim, with photos and details, must reach us within 7 days of delivery.

c. You must let us inspect the damaged items before any repair or disposal.

d. Claims made after that time will not be accepted.

e. Any legal action must be started within 12 months of the job date.

a. For international moves and freight, we work with overseas agents, shipping lines, airlines and customs brokers. Their own terms and liability limits also apply, and our liability is limited to what we can recover from them.

b. You must provide correct and complete documents (such as passports, visas, inventories, permits and licences) on time.

c. Duties, taxes, customs inspection fees, quarantine charges, port and terminal charges, demurrage, detention and destination storage are your cost unless stated in the Quotation.

d. You are responsible for checking that your Goods are allowed into the destination country. We are not liable for Goods held, seized or destroyed by customs or other authorities.

e. Transit times are estimates only. We are not liable for delays caused by vessels, flights, ports, customs or overseas agents.

a. Storage is also governed by our Storage Terms and Conditions.

b. We may hold any Goods in our care until all money you owe us, on any job, is paid, subject to any credit terms we have agreed with you in writing.

c. Our right to withhold, sell or dispose of Goods for non-payment, the notice we will give, and how any sale proceeds are used are set out in Clause 10 of our Storage Terms and Conditions.

We may use Representatives, including subcontractors and overseas agents, to carry out any part of the Services. These Terms and Conditions also protect our Representatives.

Neither Party is liable for delay or failure to perform caused by circumstances beyond its reasonable control. These include acts of God, riots, strikes, trade disputes, accidents, breakdown of vehicles or machinery, fire, flood, shortage of labour, materials or transport, power failures, terrorism, health emergencies, and seizure of Goods by authorities. During such circumstances we may be unable to give you access to your Goods. We will use reasonable efforts to reduce the effects. Extra costs caused, such as storage or re-delivery, are payable by you.

We collect and use personal data in line with our Data Protection Policy and the Personal Data Protection Act 2012.

Notices under the Agreement may be given by email or WhatsApp to the contact details on the Quotation, and count as written notice.

a. Severance – if any part of the Agreement is void, illegal or unenforceable, the rest of the Agreement still applies.

b. Entire agreement – the Agreement is the whole agreement between the Parties about the Services. It replaces all earlier proposals, discussions and understandings, written or spoken. No promise has been made except as set out in the Agreement.

c. No waiver – if we do not use, or delay using, a right or remedy, we have not given it up.

d. Governing law – these Terms and Conditions are governed by the laws of the Republic of Singapore. The Parties submit to the exclusive jurisdiction of the Singapore courts.