Storage Terms & Conditions

a. "Company" refers to Reddot X Pte Ltd marketed as Reddot Movers, the moving and relocation service provider.

b. "Customer" refers to the individual or entity availing the storage services from the Company.

c. "Goods" refers to the items, belongings, or possessions entrusted to the Company for storage.

a. The Company agrees to provide storage services for the Customer's Goods in a secure storage facility, with standard or climate-controlled storage as agreed in writing. Regardless of the storage option chosen, the Company is not liable for mould, mildew or other gradual deterioration of the Goods.

b. The storage period and associated charges shall be agreed upon in writing between the Customer and the Company.

c. The Customer must not store food, perishables, hazardous, flammable or illegal items. The Company may remove any such items at the Customer's cost.

d. The Company may decide where within the storage facility the Customer's Goods are kept, and may move them within the facility without prior notice, provided this does not affect any access agreed under Section 6.

e. The Company may inspect the Customer's stored Goods with reasonable written notice, or without notice where the Company reasonably believes there is an emergency risk to safety, property, or the environment.

a. The Customer agrees to pay the storage charges as outlined in the agreed-upon contract or quotation.

b. Charges may include but are not limited to monthly storage fees, handling fees, and any additional services requested by the Customer.

a. Payment for storage services is due on a monthly basis, in advance, unless otherwise specified in the agreement.

b. Late payments may be subject to a late fee of 2% per month on the overdue amount.

a. The Customer shall pay a deposit before the Goods are moved into storage. The deposit is normally equal to one month's storage fee. However, the Company may, at its discretion, waive the deposit or require a higher deposit, as stated in the Customer's quotation or agreement.

b. The deposit does not earn interest. The Customer may not use the deposit to offset any storage or moving fees.

c. The Company may use the deposit to cover any unpaid fees, late charges, damage caused by the Customer, or disposal costs under these terms. If the deposit is used while storage continues, the Customer must top it up within 7 days.

d. The deposit will be refunded within 60 days of the Customer's written request, made after all Goods have been delivered or collected and all invoices have been paid in full.

a. Due to security purposes, the Customer shall not have access to their stored Goods unless specified in written agreement with the Company.

b. Any access to the warehouse or storage facility requires written approval from the Company.

a. The Company will take reasonable precautions to ensure the security of the stored Goods.

b. The Company is not liable for any loss, damage, or theft of the Goods unless caused by the Company's negligence. In any case, the Company's liability is limited to $5 per kg per item, unless the Customer has purchased additional coverage.

a. It is the responsibility of the Customer to obtain insurance coverage for their stored Goods.

b. The Company may offer insurance options, and it is the Customer's responsibility to inquire about and purchase such coverage if desired.

a. The Customer may end the storage services at any time by booking a delivery or collection of their Goods with at least 3 working days' notice. The Company may end the storage services by giving the Customer at least 30 days' written notice.

b. The Customer is responsible for all outstanding charges up to the date the Goods are delivered or collected.

10.1. For used household goods and personal effects, the Customer must pay all outstanding invoices in full before any Goods are released. For goods with commercial value, where the Company has agreed credit terms with the Customer in writing, Goods may be released while invoices are still within those credit terms, but not while any invoice is overdue. If the Customer's account is more than 14 calendar days overdue, the Company may refuse to release the Goods, including at a scheduled delivery or collection, until full payment is received. Storage fees continue to apply during this time.

10.2. If the account remains unpaid for more than 60 calendar days, the Company will send the Customer written notice by email and by SMS or WhatsApp, using the contact details on file. The notice will give the Customer 30 calendar days to pay, or to arrange delivery or collection with payment. A notice sent to the details on file is valid even if the Customer does not read it.

10.3. If the Customer does not pay or make arrangements within that 30-day period, the Company may sell the Goods, or dispose of any Goods that are used or have little or no resale value. Any disposal costs will be added to the amount owed by the Customer. Before selling or disposing of any Goods, the Company will photograph and list them.

10.4. Sale proceeds will be applied as follows:

(a) Used household goods and personal effects: proceeds will be used to cover the Company's reasonable costs of the sale or disposal and the outstanding fees. Any balance remaining belongs to the Company.

(b) Goods with commercial value (such as business stock, equipment or machinery): proceeds will be used first to cover the Company's reasonable costs of the sale or disposal, then an administration fee of 20% of the sale value, then all outstanding fees and late charges. Any balance will be returned to the Customer if requested in writing within 60 days of the sale; after that, it belongs to the Company.

(c) The Company will decide, acting reasonably, which category the Goods fall under.

(d) In either case, if the proceeds are not enough, the Customer remains liable for the shortfall.

a. This agreement is governed by the laws of the Republic of Singapore.

b. Any disputes shall be resolved by the courts of Singapore.